Dear Miss Snark
Today I received this email:
I have a completed middle grade manuscript that I was considering submitting for your consideration. Unfortunately, the web page, (redacted) and in fact the entire web site, is unreadable in one sense or another. Dark brown coloured fonts on a black background just doesn't cut it. Perhaps I'm the only one who can't read the site and if so, then I apologize for taking up your time. Otherwise, without properly visible submission instructions, heaven only knows who is sending what to you.
Any idea for what I should say in return?
You mean beyond "FOAD"?
Why anyone complains to a particular agent at a LARGE agency about the website is nitwittery of the prize winning level.
Large agencies have things called webmasters. Small agencies do too. Even Miss Snark has one (yo, Yapp, put DOWN the mouse).
Here's the other major clue to think about before shooting off your foolish mouth: how a webpage looks on YOUR computer may not be how it looks on others.
Even if you think you're performing a service by telling an agent the web page is hard to read (and you're not, so don't) you should at the very least look at it again on a computer that isn't yours.
And if you really find an error, direct it to the webmaster.
This kind of nitwittery will follow you around. Everyone at the LARGE agency knows your name now. As do I. Trust me, if a NitWit List existed you'd be on it.